Quality of Care
Working together, the team ensures quality patient care and medical advocacy, as well as spiritual and emotional support for the patient and their family.
The team is on call and available 24 hours a day, 7 days a week. A nurse is always available to respond to medical emergencies, answer questions, and provide symptom management over the phone. If phone service is insufficient, the nurse on call will either make a home visit or triage the situation to the appropriate member of the team.
Volunteers are an integral part of the hospice team, providing companionship, emotional support, and short-term respite care. Volunteers must complete an application, orientation and training to ensure the person is right for this specialized role. Mandatory volunteer training programs include understanding hospice, confidentiality, working with families, listening skills, signs and symptoms of approaching death, loss and grief, and bereavement support.