COVID19 UPDATE

The Overlook has a COVID outbreak contained on 4th SNF floor with 6 deaths. As of November 28th, 17 Residents and 10 Team Members are COVID19 positive.

At this time and until further notice, due to The Overlook experiencing a COVID-19 cluster on our 4th floor, we are limiting new admissions with the exception of existing Overlook residents who are re-admitted following a medical leave.  We will continue to do so until the Department of Public Health (DPH) determines we have implemented effective and sustainable infection control practices on an ongoing basis.

We have taken these steps to address the need to close to new admissions:

  • Ensuring staff can recognize the signs and symptoms of COVID-19 and have a procedure in place for alerting the nurse responsible for the resident’s care.
  • If staff are required to care for both negative and positive residents on the same assignment they’ll provide care to negative residents first and positive residents subsequently
  • Maintain consistent assignments of staff to residents regardless of symptoms or COVID-19 status. This practice can help with detection of emerging condition changes.
  • As much as possible, staff do not work across units or floors
  • Minimize the number of staff caring for each resident
  • As much as possible, we separate residents who are COVID-19 positive from residents who do not have COVID-19 or who have an unknown COVID-19 status
  • When and if possible, we will establish designated space for recovered residents who previously tested positive for COVID-19 and are no longer exhibiting symptoms
  • Ensuring all staff are using appropriate Personal Protective Equipment (PPE) when they are interacting with residents per DPH/CDC guidance
  • All staff wear a facemask while they are in the facility and eye protection while in patient care areas
  • Staff wear full PPE, including N95 respirator or, if not available, facemask, eye protection, gloves and gown per DPH/CDC guidelines
  • When possible, residents, whether they have COVID-19 symptoms or not, cover their nose, mouth and chin any time they leave their room and when they are in their room and staff are present. Such face coverings include cloth and non-medical masks
  • Every individual (team members, healthcare contractors, etc.), regardless of reason for entering the facility is screened for COVID-19 symptoms and temped by trained screeners before entering any building on Campus. Hand sanitizer stations are provided throughout the building and at each unit entrance.  
  • Asking residents about COVID-19 symptoms and taking their temperatures a minimum of two times per day

 

Residents and families may reach out to Ellen Belanger, Administrator with any questions or concerns at 508-434-2214.

 

     OVERLOOK HEALTH AND REHABILITATION CENTER INDOOR VISITATION POLICY: EFFECTIVE THURSDAY, OCTOBER 1, 2020

    Health Center Visitation is cancelled until further notice

    We are pleased to be able to support our Overlook Residents and loved ones with scheduled, indoor visitation! We thank you in advance and ask for your strict adherence to our policy, to ensure that critical safety, care and infection control measures are met. To avoid a resurgence of COVID-19 and risk compromising the tremendous progress we’ve made in defending our Community against the virus, any visitor or Resident unable/unwilling to comply with this policy will not be able to participate.
    GUIDELINES Please Note: Entry into Overlook buildings is permitted by escort ONLY, at a designated time that is scheduled in advance. We kindly request that visitors wait for an Overlook escort at the Visitor Waiting area, located at Door #42 near the Post-Acute Unit.

    1. Resident visitation will initially be limited, in order to accommodate each of our Residents and maintain safety;

    2. Scheduled visitation will be permitted in designated indoor spaces only;

    3. Visitation must be scheduled in advance and will be available: Monday-Friday in 60-minute increments: 10:00 a.m. – 11:00 a.m./2:00 p.m. – 3:00 p.m./4:00 p.m. – 5:00 p.m.; Saturday – 10:30 a.m. – 11:30 a.m./Tuesday Evenings – 6:30 p.m. – 7:30 p.m.

    4. All visitors will go through the mandatory COVID-19 screening at The Overlook’s Check-Point Shed upon entering the Campus; Residents and visitors must be COVID-free, symptom free and not currently under quarantine;

    5. In order to enjoy the full 60-minute visit, visitors should plan to arrive 10 minutes early for the mandatory screening and will subsequently be directed by Overlook Screeners to designated parking and indoor visitation area;

    6. Visits will be contingent upon the Resident’s health and well-being; Appointments can be made in-person by Residents and/or by loved ones, by contacting: MARK CRONIN, Overlook Visitation Liaison: 774-836-3401 or mcronin@overlook-mass.org; if you reach Mark’s voicemail, please leave a message and your call will be returned;

    7. Resident must be able to be safely transported to the designated indoor visitation area; Resident cannot be transported through a designated COVID-19 area or where presumptive/confirmed cases of COVID-19 are present;

    8. Per Department of Public Health, an Overlook Team Member must accompany Health Center Resident during visit;

    9. Regrettably, we are not able to accommodate pets during a visit unless the pet is a service dog;

    10. Visits are limited to no more than 2 individuals per visit (3 total, including Resident);

    11. Visitors must remain at least 6 feet apart from each other and the Resident and physical distancing is required; Brief physical contact and hugs will now be permitted when saying hello and goodbye, with faces positioned in opposite directions. All visitors and Residents must sanitize their hands prior to physical contact;

    12. Visitors are required to bring a cloth or surgical face mask and wear it at all times when on Campus, beginning at the Overlook Check-Point Shed; the mask should be worn over nose, mouth and chin;

    13. Visitors are required to apply provided hand sanitizer upon entry to visitor area;

    14. No drinking or eating will be permitted by visitors or Resident during visit;

    15. Visitors may bring food in sealed containers as well as care packages and flowers; packages must be sanitized by an Overlook Team Member prior to giving to Resident;
    We greatly appreciate your cooperation and support!!!

    OVERLOOK COMMUNITIES INDEPENDENT LIVING INDOOR VISITATION POLICY: EFFECTIVE WEEK OF OCTOBER 5, 2020

    We are pleased to be able to support our Overlook Residents and loved ones with scheduled, indoor visitation! We thank you in advance and ask for your strict adherence to our policy, to ensure that critical safety, care and infection control measures are met. To avoid a resurgence of COVID-19 and risk compromising the tremendous progress we’ve made in defending our Community against the virus, any visitor or Resident unable/unwilling to comply with this policy will not be eligible to participate.
    GUIDELINES Please Note: Visitors must remain in the Performing Arts Center (PAC) when visiting with Residents. Visitor Restrooms are available in the PAC Lobby. Visitors will NOT be permitted in any other part of the building/Campus at this time, including Resident Apartments and Cottages.
    1. Resident visitation will initially be limited to one visit per Resident per week, to accommodate all and ensure safety;

    2. Scheduled visitation will be permitted in the Performing Arts Center only;

    3. All visitors will be screened for COVID-19 at Overlook’s Check-Point Shed at entrance to the Campus, prior to visitation; Residents/Visitors must be COVID-free, symptom free and not quarantined;

    4. In order to enjoy the full 60-minute visit, visitors should plan to arrive 10 minutes early for mandatory screening and will subsequently be directed to the designated Visitor Parking Lot and Performing Arts Center;

    5. Please provide a minimum of 24-hours’ notice when scheduling or cancelling a visit. We are not able to accommodate same day scheduling at this time;

    6. Visitation times are available as follows:  Monday: 3:00pm – 4:00pm/5:00pm – 6:00pm  Tuesday & Thursday: 9:00am – 10:00am/11:00am – 12:00pm/4:00pm – 5:00pm/6:00pm -7:00pm  Friday: 1:00pm – 2:00pm/ 3:00pm – 4:00pm and 5:00pm – 6:00pm  Saturday & Sunday: 9:00am – 10:00am/11:00am – 12:00pm and 1:00pm – 2:00pm

    7. Appointments should be made in-person by Residents and/or by loved ones, by contacting: Nicole Lefebvre, IL Lead Concierge: (508) 434-2226 or nlefebvre@overlook-mass.org Please Note: If you do not speak directly to Nicole, kindly leave a voice mail or email message and available time slots will be honored and scheduled in the order received;

    8. Visits are limited to 2 individuals per visit (3 total, including Resident, 4 total for Resident Couples); children are counted as visitors;

    9. Visitors must remain at least 6 feet apart from each other and Resident; physical distancing is required; Brief physical contact and hugs will now be permitted when saying hello and goodbye, with faces positioned in opposite directions. All visitors and Residents must sanitize their hands prior to physical contact;

    10. Visitors are required to bring a cloth or surgical face mask and wear it at all times when on Campus, beginning at the Overlook Check-Point Shed; the mask should be worn over nose, mouth and chin;

    11. Visitors are required to apply provided hand sanitizer upon entry to visitor area;

    12. No drinking or eating will be permitted by visitors or Resident during visit;

    13. Visitors may bring food in sealed containers as well as care packages and flowers; packages must be sanitized by an Overlook Team Member prior to giving to Resident;

    14. Regrettably, we are not able to accommodate pets during a visit unless the pet is a service dog;

    15. Overlook Resident is responsible for compliance with visitation protocols, as well as ensuring their visitors adhere to this policy. Violations of visitation policy could result in loss of visitation. We greatly appreciate your cooperation and support!!!

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

 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