In 2007, the Centers for Medicare and Medicaid Services (CMS) introduced a program to rate the quality of care and services provided by nursing homes throughout the country. Because it is a Continuing Care Retirement Community (CCRC), The Overlook’s on-site healthcare wing received an evaluation from CMS during its most recent assessment period.

For places like the Overlook Health and Rehab Center, a nursing facility’s overall quality rating, as recorded on the CMS Nursing Home Compare website, is based on 3 critical ratings:

  1. Health care inspections
  2. Quality of resident care measures
  3. Staffing

In the new set of ratings published in August, CMS issued the Overlook Health and Rehab Center a maximum five out of five stars—for its overall rating, placing it among the top 10 percent of best nursing homes in the country.

CMS evaluated more than 15,000 senior care providers participating in Medicare, Medicaid or both this time around. The Overlook Masonic Health Center is one of 102 providers in Massachusetts to receive a five-star overall rating.

In addition to its overall rating of five stars, The Overlook’s healthcare wing earned five-star ratings for both its staffing and quality of resident care measures.

The 5-star rating is a seal of excellence from CMS, underscoring the high-quality healthcare delivered for those who need such services while living at The Overlook. The CMS rating also serves as a valuable tool for consumers when seeking the best of the best in nursing care

Dedicated and distinguished staff at the Overlook Health and Rehab Center

Tameryn Campbell, President & CEO of Masonic Health System of Massachusetts and the first-ever female leader of the senior living organization, noted, “We are honored to achieve this notable accomplishment from CMS. It lets us know we are fulfilling our mission and vision of providing superior person-centered care—and providing it with passion.”

“I am especially proud of the five-star ratings for staffing and quality measures,” Campbell added. “Our team members deserve that distinction, as they work incredibly hard—especially with the COVID-19 challenges confronting our industry, nation and world.”

Campbell, who joined The Overlook in 2014, has spearheaded a transformation of the organization on all levels, leading to its financial stability and its status as one of the top picks for retirement in Massachusetts. The turnaround also earned her recognition from the Worcester Business Journal—on an elite list of 2019 outstanding women in business.

With top-notch staff and service across the board, the new CMS ratings simply reinforce The Overlook as an excellent place to retire—and as a place that provides complete peace of mind for the future. Individuals and couples like you are enjoying today here on the hilltop in Charlton, while knowing their tomorrows are in the hands of the highest-rated providers.

To learn more about this Continuing Care Retirement Community in Charlton, Massachusetts, simply click here to download our free info guide, or call 508-434-2318 today to request a private, COVID-conscious tour of our gorgeous campus. We look forward to meeting you!

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